A larger bill can reflect a longer billing period, changed use, irrigation, a running toilet or a plumbing leak. Compare the dates and reported usage rather than the amount alone. Record new occupants, appliances and watering changes. If you can view a meter without opening or altering utility equipment, a reading with normal demand off may be useful context; the result still needs interpretation.
An assessment can separate common fixture losses from hidden supply leakage and identify the next appropriate check. Do not assume an underground break before accessible sources are considered. Keep bills and repair records if you intend to ask the utility about an adjustment; eligibility and the decision belong to the utility. Confirm the actual water provider for addresses outside Charlotte Water coverage.
For a Charlotte-area request, call (323) 916-2854 with the exact address and the symptoms or work you want assessed. Confirm the requested service, assessment charge and appointment availability. Related information: underground water leak detection, Charlotte-area guides and [Charlotte Water troubleshooting](https://www.charlottenc.gov/water/Customer-Care/Fixes-Troubleshooting).
How it works
- 1
Define the affected system
Usage and billing context. Describe the symptoms and the exact property.
- 2
Review the findings and choices
Discuss fixture and irrigation review and the limits of the proposed assessment.
- 3
Confirm the full scope
Agree on availability, price, access, testing and restoration before booking work.
Pricing
The price depends on the assessment, access, pipe condition, materials and agreed work. Confirm charges, exclusions, testing and surface restoration before approving the scope.